Contact Us

Let's Talk About Your Loved One's Care

Reach out to schedule a tour or ask any questions — we're here to help, and we live on-site.

Get In Touch

We're Here to Help — Day or Night

Whether you're planning ahead or need care arranged quickly, we're ready to help. As the owners — a CNA and an experienced RN — we live upstairs and are available around the clock. Reach out by phone, email, or the form below, and we'll walk you through availability, pricing, and what a typical day looks like at Joani Twin Lakes.

Send Us a Message

We typically respond within one business day.

Address

31512 36th Ave SW
Federal Way, WA 98023

Fax

(253) 295-2626

Email

joanitwinlakesafh@gmail.com

Office Hours

Owners on-site 24/7 — we live upstairs
Call anytime for questions or to schedule a tour

What Happens Next

A Simple, No-Pressure Process

Once you reach out, one of us will call or email you back — usually within one business day — to talk through your loved one's needs and answer any questions. From there, we'll invite you to tour the home in person, meet us (the CNA owner and RN lead caregiver), and see the residents' spaces for yourself. If it feels like the right fit, we'll work together on a personalized care plan and a move-in timeline that works for your family.

There's never any pressure to decide on the spot. We know choosing care for a loved one is a big decision, and we want you to feel confident and informed every step of the way.

Thank you! Your message has been received — we'll reach out shortly.